We are an enthusiastic, family-run, internet-only outlet. We specialise in top-quality genuine flokati rugs and specialist rug anti-slip underlay. ... See More
We are an enthusiastic, family-run, internet-only outlet.
We specialise in top-quality genuine flokati rugs and specialist rug anti-slip underlay.
We don't have expensive retail premises to look after and pay for and we are able to pass on the cost savings to you.
We hope you like what you see. If you do, please tell your friends. If you don't, please tell us! See Less
We guarantee your complete satisfaction. If you have changed your mind or are not satisfied with any of the goods you bought, for whatever reason, return them to us, unused and undamaged, within 14 days of receipt and we will refund the purchase price (normally within 7 days). Before returning the goods, please drop us a line by e-mail and include a short description of the reason for your dissatisfaction. The cost of the return postage is paid by you. Please note that cut-to-order underlay cannot be returned unless faulty.
This guarantee does not cover accidental damage.
It goes without saying that we will immediately replace, at our cost, any goods which arrive to you in a faulty condition. Complaints will be dealt with fairly and confidentially. We promise to acknowledge any complaints within 5 days of receipt. We will advise you a likely timescale for resolving the dispute. We promise to keep you informed about the progress of the dispute. We will continuously monitor complaints so that our service can be improved.
The above guarantee in no way affects and is in addition to your statutory rights.